Your account
After you’ve ordered.
Tracking, plans and problems — all in one place. If it isn’t answered here, email us and a person will reply.
Roundup Club
Manage your plan
Skip a delivery, change how often it comes, or cancel altogether. There’s no lock-in and no penalty — email us and we’ll action it. Give us 2 working days before your next dispatch and it won’t go out.
Email us about my planOr write to hello@westerntamp.co.uk with your order number.
Deliveries
Track an order
Every order ships tracked, and the tracking link is emailed to you the moment it leaves the roastery. Check your inbox — and your spam folder — for a dispatch email from us.
Can’t find it? Ask usRoasted and dispatched by Limini Coffee in Cleckheaton, so the sender name on the parcel may differ.
Order history
Sign in for past orders
Your order history and receipts live with Shopify, who handle our checkout and payments. Subscriptions are not managed there yet — use the plan card for that.
Sign in with Shopify ↗Opens Shopify’s secure sign-in. It’s their page, so it won’t look like the rest of the site.
Something wrong with an order? See returns & refunds, or email hello@westerntamp.co.uk and we’ll put it right.